Billing Terms & Conditions

Billing Terms & Conditions

These Billing Terms & Conditions apply to all purchases made on kokoot.com, operated by Remittons Technologies Co., Limited ("kokoot", "we", "us"). By placing an order you agree to these Billing Terms together with our Terms of Service, Shipping Policy, Return & Refund Policy and Privacy Policy.

1. Prices and Currency

All prices are listed and charged in US Dollars (USD) unless otherwise stated. Prices exclude shipping fees, taxes and any customs duties, which are shown separately at checkout where applicable. We may change prices at any time before an order is placed.

2. Payment Authorization

By submitting an order you authorize us and our payment processors to charge your selected payment method for the total order amount, including product price, applicable shipping fees and taxes shown at checkout. Your order is confirmed only after payment is successfully authorized.

3. Accepted Payment Methods

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. See our Payment Methods page for details. Payments are processed through Shopify’s secure, PCI-DSS compliant, SSL-encrypted checkout; we do not store your full card details.

4. Billing Descriptor

Charges from kokoot will appear on your card or account statement under “kokoot” or our operating company name. If you do not recognize a charge, please contact us before disputing it with your bank so we can resolve it quickly.

5. Taxes and Duties

You are responsible for any import duties, taxes or customs fees that may apply in your destination country, as described in our Shipping Policy. Such charges are separate from the amount paid to kokoot.

6. Cancellations and Refunds

Cancellation and refund handling is governed by our Return & Refund Policy. Approved refunds are returned to the original payment method.

7. Failed or Declined Payments

If a payment is declined or cannot be processed, your order will not be completed. Please verify your payment details or use an alternative accepted method.

8. Contact

For billing questions, email official@kokoot.com or call +852 6953 8492. Operated by Remittons Technologies Co., Limited, Room 02, 21/F, Hip Kwan Commercial Building, 38 Pitt Street, Yau Ma Tei, Kowloon, Hong Kong.